Support Analyst - Sunderland

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Want to work for a company that builds software that helps improve safety on construction sites?

They're driving real and positive change within the energy sector.

They enable this change through a portfolio of software solutions which share two common traits – improving safety and improving productivity.

Their work also helps reduce emissions and contributes to net zero.

Their portfolio of products are built using cutting edge, cloud-based technologies.

You'd join a highly technical, agile, and fast-moving software engineering team embracing a DevOps culture.



Company info

A software company that were set up in 2012 that operate in the energy sector and have grown to 35 employees.

They doubled their revenue last year so they’re looking to grow their team and invest in new technologies.

Customers of theirs include Shell, BP and Wood Group.

They have thousands of users which brings them in six figures a month in recurring revenue.

The department you’d be joining is 12 in size and includes graphic designs, UX professionals, testers, devs and data analysts.



Examples of their projects

A mobile app integrated with AI.

Machine vision project that allows businesses to visual the progress of their construction projects in the form of the 3D model



Benefits + perks

Flexible working.

Good working environment as there’s less pressure.

Bonuses have been paid out in the past based on company performance.

They like to do things socially as a team and as a minimum they do an activity every quarter.

You can work from home up to 4 days a week.



Key responsibilities

  • Supporting the business to meet defined SLAs ensuring incidents and problems are resolved quickly and safely.
  • Support & maintain the smooth running of production and development environments.
  • Document, approve and deploy applications and systems.
  • Optimise application and infrastructure for speed and scalability.
  • Provide constructive feedback to teammates.
  • Ensure the best possible performance, quality, and responsiveness of applications.
  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
  • Help maintain code quality, organisation, and automation.
  • Revise, update, refactor and debug your own and other people’s code.
  • Improve existing software and code.
  • Develop support documentation and play books.
  • Serve as an expert on applications and provide technical support.
  • Design, build, and maintain efficient, reusable, and reliable code.
  • Collaborate with internal teams to produce software tools and automation.
  • Participate in requirements analysis


Experience & qualifications

  • Previous experience proving support to internal or external customers.
  • Knowledge of ITIL processes for incident/problem management.
  • Troubleshoot and debug software and platform problems.
  • Knowledge of HTML5, CSS3, JavaScript.
  • Understanding of software development lifecycle.
  • Supported and maintained applications communicating using RestAPI’s and other data exchange mechanisms.
  • Knowledge of DevOps processes, including test automation and deployment pipelines.
  • Experience of debugging code and SQL queries.
  • Document processes and tools, sharing knowledge with wider team.
  • Building and managing cloud-native environments in Microsoft Azure
  • Verify & deploy programs and systems.
  • Must be self-motivated with strong prioritisation & organisational skills


Call to action / next steps

If you’d like to discuss this role further then please do one or more of the following:

  • Hit the “Apply” button below
  • Send your CV to tom@hainton.com (don’t worry if it’s not up to date).
  • Give me a call on 07572 900248